Refund policy

Return, Refund, and Cancellation Policy

Order Cancellation

If your order has not shipped, contact info@ventilateme.com as soon as possible to request cancellation. Cancellation before shipment is free of charge.

If your order has shipped but has not yet been delivered, cancellation may no longer be possible. You may still contact us, and we will attempt to request an intercept from the carrier, but carrier interception cannot be guaranteed. If the carrier successfully intercepts and returns the shipment, a handling fee of 15% of the order amount may apply.

If delivery is refused and the package is returned to our warehouse, a fee of 20% of the order amount will be deducted from any eligible refund to cover shipping losses and handling costs.

30-Day Returns

Eligible products may be returned within 30 calendar days of the delivery date.

To qualify, products must be unused, uninstalled, undamaged, and returned with all accessories, original packaging, and protective materials. Products that have been installed or used are final sale and are not eligible for return.

Returns must be authorized by Ventilate Me customer service before they are shipped. Returns sent to an address that was not provided by official customer service may be refused and may not qualify for a refund.

For approved, non-defective returns, the customer is responsible for return shipping costs. A 15% restocking fee will be deducted from the refund.

For approved defective or damaged-product claims, Ventilate Me will cover the return shipping cost and waive the restocking fee. Please contact us as soon as possible with photographs and order information so we can review the issue.

Free Gifts and Bundled Products

If your order includes a free gift, the gift must be returned with the main product. If the free gift is not returned, its value may be deducted from the refund. 

If only part of a bundle is returned, the refund will be calculated by customer service based on the bundle terms. Individual product prices shown on the website may not be used to calculate a partial-bundle refund.

How to Request a Return

Contact info@ventilateme.com to start a return request. Include the reason for the return, a description of the product’s condition, photographs of the product and packaging, and an invoice or order screenshot showing the order number.

Ventilate Me customer support will review the request and typically respond within 5 business days. If the return is approved, customer service will provide the return instructions and authorized return address.

After shipping the return, send us the name of the courier and the tracking number. Keep the tracking information until the return has been inspected and the refund has been issued.

Refunds

Refund processing begins after the returned product is delivered to our warehouse and passes inspection. Approved refunds are issued to the original payment method within 5–10 business days after inspection. Your bank or payment provider may require additional processing time.

Returns may be rejected, or the refund may be reduced, if the product does not meet the return conditions described in this policy.

Shipping Regions

This return policy applies to orders shipped to regions listed in our Shipping Policy. For orders shipped outside the continental United States or outside our listed service regions, the buyer may be responsible for all additional shipping costs related to returns or exchanges.

For purchases made through a retailer, distributor, or another selling platform, contact the original seller for return or refund assistance. Ventilate Me’s online-store return policy applies only to purchases made directly through Ventilate Me’s online stores.

Important Conditions

All returns require prior authorization from Ventilate Me customer service. Ventilate Me reserves the right to refuse a return that does not meet the conditions in this policy or that is shipped to an unauthorized address.

Ventilate Me is not responsible for damage or loss that occurs during return shipping when the return is not shipped using the instructions provided by customer service. Please use the original protective materials whenever possible and package the product securely.

This policy does not replace any applicable manufacturer warranty or rights provided by consumer-protection law. Policy changes apply to future purchases and do not override the terms that applied to an earlier order.

For questions, contact info@ventilateme.com.