Shipping policy

Where We Ship

Ventilate Me ships to the Continental United States. Available shipping destinations and rates are shown at checkout.

For orders shipped outside our listed service regions, the customer may be responsible for additional shipping, customs, duties, taxes, and return or exchange costs.

Order Processing

Orders are processed within 10 business days after payment is confirmed. Orders are not normally processed on weekends or holidays. Transit time begins after the order has been shipped.

Large, oversized, or specialized ventilation equipment may require additional handling time. If additional time is needed, Ventilate Me will contact the customer.

Shipping Rates and Delivery Estimates

Shipping rates are calculated and displayed at checkout based on the destination, package size, weight, and selected shipping method.

Estimated delivery times are 10 days after shipment. Delivery estimates are not guaranteed and may be affected by weather, carrier delays, incorrect addresses, holidays, or other circumstances outside Ventilate Me’s control.

Tracking

When your order ships, we will send a shipping confirmation email with the carrier and tracking information. Tracking information may take some time to update after the package is accepted by the carrier.

Damaged or Incorrect Shipments

Please inspect your shipment when it arrives. If a product arrives damaged, defective, or incorrect, contact info@ventilateme.com as soon as possible. Include your order number and clear photographs of the product, packaging, and shipping label.

Do not install or use a product that appears damaged. We will review the claim and provide instructions for the next steps. For an approved defective or damaged-product claim, Ventilate Me will cover the return shipping cost and waive the restocking fee.

Order Cancellations

If your order has not shipped, contact us as soon as possible to request cancellation. Cancellation before shipment is free of charge.

If your order has shipped but has not been delivered, cancellation may no longer be possible. We may attempt to request a carrier intercept, but an intercept cannot be guaranteed. If an intercept is successful, a handling fee of 15% of the order amount may apply.

If delivery is refused and the shipment is returned to our warehouse, a fee of 20% of the order amount may be deducted from any eligible refund to cover shipping losses and handling costs.

Returns and Exchanges

For non-defective returns, the customer is responsible for return shipping costs. Products must be unused, uninstalled, undamaged, and returned with all accessories, original packaging, and protective materials.

Products that have been installed or used are final sale. All returns must be authorized by Ventilate Me customer service before shipment. Refer to our Return and Refund Policy for complete eligibility and refund requirements.

Carrier Delays and Undeliverable Orders

Ventilate Me is not responsible for delays caused by the carrier, weather, natural disasters, incorrect or incomplete addresses, failed delivery attempts, or other events outside our control.

Customers are responsible for entering an accurate shipping address. Additional costs caused by address corrections, re-delivery, refused delivery, or an undeliverable package may be deducted from an eligible refund or charged to the customer.